IT Service Management


Our stewards can help CIOs and IT managers to control and optimize IT service management and governance. We implement OGC's ITIL (Information Technology Infrastructure Library) best practices and processes using Enterprise Architecture & Business Process approach. We help you develop reference models for ITIL processes:

• Develop ITIL processes and sub processes for Service Delivery:
• Capacity Management
• Availability Management
• Service Level Management
• Financial Management
• IT Service Continuity Management
• Develop ITIL processes and sub processes for Service Support:
• Change Management
• Configuration Management
• Incident Management
• Problem Management
• Release Management
• Service Desk

These reference models/processes could be used to:

• Implement the actual processes
• Audit IT departments for ITIL certification
• Monitor budget for IT spending
• Provide better IT recovery plan
• Manage better vendor relationahip
• Provide better availability plan and so on so...